1) GENERAL PRIVACY POLICY (U.S.) Last Updated: January 1 2026 1. Introduction This Privacy Policy explains how Exclusive National Auto Club (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and protects your information when you visit our website www.homecare-direct.com (the “Site”) or use our services related to home warranty plans, service requests, and customer support. By using the Site, you agree to this Privacy Policy. 2. Information We Collect We may collect the following categories of information: A. Personal Information You Provide Name Email address Phone number Mailing address Property address Payment information (if applicable) Warranty plan details Service request details Communications with us (calls, texts, chats, emails) B. Automatically Collected Information When you use the Site, we may automatically collect: IP address Browser type Device type Pages visited and time spent Referral URLs Cookies and similar tracking technologies C. Information from Third Parties We may receive information from: Marketing partners Lead providers Payment processors Service contractors Analytics providers 3. How We Use Your Information We use information to: Provide home warranty services and manage policies Process customer service requests Communicate with you (including by phone, email, or text) Improve the Site and services Prevent fraud and protect our business Comply with legal obligations Market our services (where allowed by law) 4. Cookies and Tracking Technologies We may use cookies and similar technologies to: Improve site functionality Understand usage trends Run advertising and marketing campaigns Measure performance of ads You can adjust cookie settings through your browser. 5. How We Share Your Information We may share your information with: Service providers (contractors, dispatchers, technicians) Payment processors Customer support vendors Marketing and advertising vendors Analytics providers Government authorities when legally required Business successors (in a merger, sale, or acquisition) We do not sell sensitive personal information. 6. Marketing Communications You may opt out of marketing emails by using the “unsubscribe” link. You may opt out of marketing texts by replying STOP. 7. Data Security We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure. 8. Data Retention We retain personal information as long as necessary to: Provide services Maintain business records Comply with legal requirements Resolve disputes Enforce agreements 9. Children’s Privacy Our Site is not intended for children under 13. We do not knowingly collect personal information from children. 10. Your Rights and Choices Depending on your state, you may have rights to: Request access to your personal information Request correction or deletion Opt out of marketing Limit certain processing To request, contact us using the information below. 11. Updates to This Policy We may update this Privacy Policy at any time. Updates will be posted on this page with a new “Last Updated” date.